Terms of service

This English version is a convenience translation. Only the German version is legally binding.

General Terms and Conditions (GTC)

EDELHOLZ-Designprodukte GmbH
Freiberger Straße 114
01159 Dresden
Phone: +49 351 418 999 03
Email: hallo@edelholz-manufaktur.de
As at: 21 October 2025

I. General Terms and Conditions

§ 1 Scope, definitions

(1) These General Terms and Conditions (GTC) apply to contracts between you as the customer and us, EDELHOLZ-Designprodukte GmbH, for the purchase of goods via the website www.edelholz-manufaktur.de. Deviating terms and conditions of the customer are not recognised unless we expressly agree to their application.

(2) A consumer is any natural person who enters into a legal transaction for predominantly private purposes. A business customer (trader) is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or self-employed professional activity.

§ 2 Conclusion of contract in the online shop

(1) The subject matter of the contract is the sale of goods.

(2) By placing a product on our website, we make a binding offer to conclude a contract on the terms stated in the item description.

(3) The contract is concluded via the online basket system: the items intended for purchase are placed in the basket. After clicking “Checkout”, the personal data and the payment and delivery terms are requested. Before the order is submitted, the order details are displayed in an order summary. Up to this point, entries can be corrected or the ordering process can be abandoned. The order is placed with binding effect by clicking the correspondingly labelled button (“buy” / “order with obligation to pay”). If an instant payment system is used (e.g. PayPal, Klarna), a redirect to the payment service provider may take place; an order summary is then displayed again.

(4) Enquiries by the customer for the preparation of an offer outside the basket system are non-binding. In this case, we submit a binding offer in text form (e.g. by email), which can be accepted within the period stated in the offer.

(5) Order processing and the transmission of the information required in connection with the conclusion of the contract are carried out by email, in part automatically. The customer must ensure that the email address provided to us is correct and that receipt of the emails is not prevented by spam filters.

§ 3 Prices, delivery costs, payment

(1) All prices stated in the offers are total prices including statutory value added tax (VAT). Any additional delivery costs are shown separately during the ordering process.

(2) For deliveries to countries outside the European Union, further costs may be incurred (e.g. customs duties, taxes or money transfer fees), which are to be borne by the customer.

(3) The available payment methods are shown in the shop or in the specific offer. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due immediately.

§ 4 Delivery, carrying service, transfer of risk

(1) We are developers and retailers. Assembly or installation on site is not owed unless expressly agreed. The standard is delivery by furniture carrier with 2-person handling into the home or office (without assembly).

(2) It is assumed that the delivery vehicle can drive up to within a reasonable distance of the building and unload there. Additional costs due to additional transport distances, a lack of stopping places or other difficulties (e.g. exceptionally long carrying distances, narrow passages, a missing lift or a lift that is too small) may be charged separately. Stairwells and corridors must be kept passable and protected.

(3) Transfer of risk for consumers: the risk of accidental loss and accidental deterioration passes to the consumer only when the goods are handed over to the consumer. This does not apply if the consumer has, on their own initiative, commissioned a carrier not named by us to carry the goods.

(4) Delays due to force majeure, lawful strikes, impediments to performance for which we are not responsible, or adverse weather extend the delivery period by the duration of the disruption. In the event of an unreasonably long delay, both parties are entitled to rescind the contract.

(5) If delivery cannot take place for reasons that lie within the business customer’s sphere of risk, we are entitled to charge storage and delay costs as well as a further delivery attempt.

§ 5 Duties to cooperate, care & use

• The customer shall ensure suitable climatic conditions for natural wood products (normal room temperature and humidity).
• The customer shall carry out regular care and maintenance work (e.g. checking fittings, oiling/greasing, re-treating surfaces). Failure to carry out care does not give rise to any claims for defects.
• The customer shall ensure that carrying routes are clear and protected and, if necessary, shall provide aids such as carrying straps or protective covers.

§ 6 Natural materials & tolerances

Variations in colour, grain, structure and surface texture, natural features (e.g. resin exudation, knots, fine cracks) and changes caused by light and temperature (e.g. darkening, yellowing, swelling/shrinking) are typical of the material and do not constitute a defect.

The decisive factor for assessing visible surfaces is how they appear when viewed from a distance of approx. 1 metre in diffuse daylight. Raking light or extreme close-up viewing is disregarded.

Minor dimensional and manufacturing tolerances are deemed to be in conformity with the contract, provided that function is not impaired.

§ 7 Statutory warranty / rights in respect of defects

(1) The statutory rights in respect of defects apply.

(2) Consumers are asked to check the goods for completeness and obvious defects on delivery and to inform us and the carrier without delay.

(3) Business customers must give written notice of obvious defects within 2 weeks; otherwise claims are excluded.

(4) In the event of a justified notice of defects, we have the right to subsequent performance (repair or replacement delivery). Price reduction or rescission is available only after subsequent performance has failed.

(5) In relation to business customers, the limitation period for claims for defects is 1 year, unless longer statutory periods apply.

(6) Voluntary manufacturer’s guarantee

Where EDELHOLZ Manufaktur grants a voluntary manufacturer’s guarantee in addition to the statutory rights in respect of defects, its scope, duration and conditions are determined exclusively by the guarantee statement valid at the time.

The guarantee terms are available at:

https://edelholz-manufaktur.de/en/pages/garantie

The buyer’s statutory rights, in particular those arising from the statutory warranty, remain unaffected by the guarantee and can be exercised free of charge.

§ 8 Liability

§ 8a No compensation for inconvenience, customer’s duties to cooperate

(1) The customer has no claim to damages or compensation (“compensation for pain and suffering”) on account of inconvenience, delays in delivery or necessary repairs, unless these are due to intentional or grossly negligent conduct on our part.

(2) In the event of a justified notice of defects, we have the right to subsequent performance, i.e. to remedy the defect or to deliver a replacement. During this subsequent performance, there are no claims to price reduction, rescission or other compensation.

(3) The customer is obliged to give us the opportunity to carry out the repair and to perform the acts of cooperation required for this (e.g. arranging an appointment, making the goods available, access to the place of delivery). If the customer refuses or delays this cooperation, the obligation to provide subsequent performance and the associated statutory warranty rights lapse.

(4) Any further claims of the customer, in particular for reimbursement of expenses, loss of profit or non-material damage, are excluded to the extent permitted by law.

We are liable without limitation for intent and gross negligence. In the case of slight negligence, we are liable only for breach of material contractual obligations, limited to the damage typical for this type of contract. Claims under the Produkthaftungsgesetz (German Product Liability Act) or for injury to life, body or health remain unaffected.

§ 9 Retention of title

The goods remain our property until payment has been made in full. In relation to business customers, an extended retention of title applies, including the assignment of claims arising from resale, installation or processing.

§ 10 Set-off / right of retention

Set-off is permitted only with claims that are undisputed or have been established by a final and binding court decision. A right of retention exists only for claims arising from the same contractual relationship.

§ 11 Copyright

We reserve ownership rights and copyright in designs, drawings, visualisations and calculations. Use, reproduction or disclosure to third parties is permitted only with our consent.

§ 12 Right of withdrawal (consumers)

Consumers have a statutory right of withdrawal in the case of distance contracts. There is no right of withdrawal for goods which are not prefabricated and which are produced to the customer’s specifications or are clearly tailored to personal needs.

§ 13 Choice of law, place of performance, place of jurisdiction

German law applies. In relation to consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of their country of residence. The place of performance and the place of jurisdiction for business customers is our registered office in Dresden.

II. Customer information

• Contract language: German
• Storage of the contract text: We do not store the full contract text. Before submitting the order, the customer can save the text using the print function.
• Delivery terms: See § 4 of these GTC.
• Contact: hallo@edelholz-manufaktur.de
• Online dispute resolution: Platform of the European Commission: https://ec.europa.eu/odr. We are not obliged to participate in dispute resolution proceedings.

These GTC were last updated on 21 October 2025