5-year guarantee on solid wood furniture

EDELHOLZ furniture is made to joinery standards from solid wood, built to last for many years. Our 5-year manufacturer's guarantee is a clear promise: we stand behind the material, construction and workmanship, and we define just as clearly what is due to the nature of the material and to use.

In short: the guarantee protects function, stability and safety. It is not an “as-new” guarantee.

1.1 Voluntary guarantee and statutory rights

This manufacturer's guarantee is a voluntary additional service from EDELHOLZ. Your statutory rights in the event of defects (statutory warranty) exist independently of it and are not restricted by the guarantee.

1.2 Which products does the guarantee cover?

The guarantee applies to EDELHOLZ solid wood furniture that:

• was bought directly from EDELHOLZ Manufaktur or through authorised partners,
• is intended for indoor use,
• is demonstrably used within its intended purpose.

1.3 Guarantee period and start

The guarantee period is 5 years and begins on the date of delivery to the first purchaser (proof by invoice / delivery note).

1.4 Territorial scope

Applies to deliveries within the EU and Switzerland.

1.5 Guarantor / contact

EDELHOLZ-Designprodukte GmbH
Email: hallo@edelholz-manufaktur.de

The guarantee covers defects in material and workmanship that significantly impair use, in particular where function, stability or safety are affected.

Typically covered are:

2.1 Construction and workmanship defects

e.g. fixed joints coming loose, faulty glued joints, instability caused by the construction.

2.2 Material defects relevant to stability or safety

e.g. breaks or cracks that impair the load-bearing capacity or safe use.

2.3 Surface defects attributable to workmanship

e.g. peeling or flaking that is not caused by external influences, care mistakes or use.

2.4 Failure of integrated fittings or mechanisms

e.g. soft-close mechanisms or runners, if they fail when used as intended.

Guiding principle: a guarantee claim exists when a defect is not caused by use and affects the substance or function.

Wood is a living material. Furniture gets used. Both leave traces. The following are therefore excluded:

3.1 Normal wear and signs of use

• scratches, dents, pressure marks
• abrasion, shiny spots, light marks on the edges
• stains, rings, discolouration from everyday use
• cut marks, mechanical impact

3.2 Characteristics typical of solid wood (not a defect)

Solid wood shows natural features and changes over time:

• grain, colour variation, knots, mineral and structural inclusions
• patina and ageing
• colour change from light/UV
• swelling and shrinking (“the wood moves”)

Important: these characteristics are part of the material's honesty. They are not grounds for a complaint as long as function and stability are not impaired.

3.3 Damage from climate, humidity, water, heat, sun

• standing moisture, condensation, exposure to water
• a permanently unsuitable indoor climate
• direct heat
• very strong direct sunlight
• outdoor use

3.4 Improper use, overloading, accident, transport

• knocks, falls, improper moving
• overloading or use for purposes other than intended
• damage from transport or removals you carry out yourself

3.5 Care mistakes and unsuitable cleaning products

• aggressive or solvent-based cleaners
• steam cleaners / cleaning that is too wet
• improper repair attempts

3.6 Unauthorised changes / interventions

• drilling, milling, shortening, sanding
• re-oiling / re-lacquering with products that have not been approved
• modifications without prior written approval

3.7 Bought-in parts / third-party components

For external components, the respective manufacturer's specifications apply. Statutory rights remain unaffected.

Solid wood appreciates stable conditions. A normal living or working climate is ideal.

4.1 Recommended indoor climate

Temperature: approx. 18 to 23 °C
Relative humidity: approx. 40 to 60%

Tip: a small hygrometer in the office is often the simplest precaution against drying cracks or warping.

4.2 Everyday care (short and clear)

• Dust: a dry, soft cloth
• Damp cleaning: only with a barely damp cloth, then wipe dry
• Liquids: wipe up immediately, no standing moisture
• Coasters/desk pad recommended for intensive use

4.3 What to avoid

• aggressive cleaners, alcohol, solvents
• hot dishes / devices directly on the wood
• a sunny window all day without protection

Oiled or lacquered, briefly explained: oiled surfaces (Golden Timber, Deep Walnut) can be re-oiled and refreshed when needed with the care oil we recommend. This is expressly permitted and keeps the guarantee intact. Please clean lacquered surfaces (Midnight Noir, Smoked Amber) only dry or with a barely damp cloth, and do not treat them yourself. Every EDELHOLZ piece comes with a care sheet.

So that we can help quickly, we need a clear basis.

Step 1: send your enquiry

Please email hallo@edelholz-manufaktur.de with:

• proof of purchase (invoice/delivery note)
• a short description
• photos: overview + detail (in daylight), ideally also a photo of the overall situation

Step 2: assessment

We check whether it is:

• a guarantee claim,
• a care or usage issue,
• or transport damage.

Where necessary, we ask for additional information or arrange an inspection.

Step 3: solution

If it is a guarantee claim, we provide, at our discretion:

• repair/remedial work, or
• replacement of parts, or
• delivery of an equivalent replacement product, or
• an appropriate (partial) refund if remedial work is not possible.

Note: guarantee work does not start a new guarantee period; the original delivery date applies.

Costs

For an accepted guarantee claim, we cover the necessary costs of the guarantee work, following prior agreement. Further consequential damage is generally excluded from the guarantee; mandatory statutory liability remains unaffected.